TOWMASTER WARRANTY INFORMATION
This current warranty information takes precedence over our previous warranty statement.
Customer Registration Required
Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete this document.
Before warranty can be authorized, we must receive completed warranty registration.
If we have not received the warranty registration, our Limited One-Year Warranty will start from the date of shipment to the original dealer and extend to 12 months beyond that date and the Limited Lifetime Frame Warranty will be limited to 3 years from the date of manufacture.
It is to the consumer’s benefit that the dealer or the customer complete warranty registration on the date of the sale of the trailer as it would extend their warranty period.
TOWMASTER WARRANTY SUMMARY
(This warranty is effective on trailers manufactured on or after 02/16/2024)
Towmaster Warranty Department
Email: [email protected]
Phone: 320-593-4590
Address: 61381 US HWY 12, Litchfield, MN 55355
Monroe Towmaster, LLC. (herein referred to as Towmaster) offers this extensive warranty to the original purchaser of our trailers. Warranty Registration Required Prior To Any Warranty Authorization. The warranty starts from the date of sale if Towmaster receives the completed warranty registration. If Towmaster does not receive a completed warranty registration, the warranty starts from the shipping date of the unit.
TOWMASTER’S OBLIGATION
Our obligation under this warranty is to repair or replace, at no cost to the end user, any warrantable part proven defective within the time limit of this warranty at our factory or at an authorized Towmaster dealer. Towmaster will assist, to the best of their ability, in the disposition of warranties on all other purchased components such as axles, suspensions, wheels, batteries, parking jacks and other purchased parts in conjunction with their respective manufacturers, and under the terms of their respective warranty policies. We must receive immediate notification of a defect.
This warranty is written under the laws of the State of Minnesota, United States of America, and some provisions in this warranty may be adjusted according to local, state, province, or country’s laws.
CUSTOMER REGISTRATION REQUIRED
Warranty registration can be completed online at towmaster.com or by mailing Towmaster the warranty registration card. Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete the warranty registration expeditiously. The manufacturer reserves the right to modify, without notice, specific designs and specifications as deemed advisable on the trailers described herein without obligation regarding trailers previously manufactured. The manufacturer also reserves the right to discontinue models without obligation regarding trailers previously sold. Written warranty covers each trailer. No other warranty expressed or implied is made.
All warranty work must be pre-authorized by contacting the Towmaster Trailers Warranty Department. You must receive written authorization from the Towmaster Trailers Warranty Department to initiate any warranty work. Communication transmitted to the Towmaster Trailers Warranty Department without a response does not imply warranty authorization. Failure to obtain written authorization will result in no warranty compensation. Contact the Towmaster Trailers Warranty Department to obtain the current warranty work labor rate.
In no way shall Towmaster be held liable for incidental or consequential damages including but not limited to rentals of substitute trailers, loss of profits, downtime, or other commercial losses. This warranty does not cover shipment of trailer or parts to dealer or Towmaster or the return shipment of trailer or parts to dealer or consumer from the Towmaster factory.
Towmaster may request defective parts be returned. If so, the defective parts must be returned within twenty days of receipt of replacement parts or credit may not be given for the replacement parts and an invoice may be issued.
LIMITED LIFETIME FRAME WARRANTY
On our premium trailers (T, TC series) Towmaster warranties the trailer main frame (frame, crossmembers, gussets, beavertail, and tongue or gooseneck) for the lifetime of the trailer to the original licensed owner to be free from defects in material and workmanship. This LIFETIME WARRANTY does not cover the hitch (ball, pintle, and gooseneck, fifth wheel), tires, wheels, axles, suspension, hoists, ramps, lights, wiring, paint, wood, d-rings or any other features or options outside the scope of the trailer main frame weldments. Limited Lifetime is determined by the following criteria: The life expectancy of the trailer which is determined to be 10-YEARS on tag trailers 50,000 lb. capacity and lower, or 5-YEARS on king-pin trailers 50,000 lb. capacity and up, or 5-YEARS on dump trailers, to the original owner and is non-transferrable, limited to the first accident or overloading.
This warranty also does not cover:
1. Products which have been operated in excess of rated capacities
2. Misuse, abuse, or accidents
3. Trailers which have been altered, modified, or repaired in any manner not authorized by our company
FIVE-YEAR LIMITED FRAME WARRANTY
Some models (TE series, Hydraulic Dump) carry a 5-YEAR Limited Frame Warranty with the same exclusions as stated above. Some models (TE series, Hydraulic Dump) carry our standard 1-YEAR Warranty stated below.
FULL ONE-YEAR WARRANTY
Towmaster warranties each new trailer manufactured by us to be free from defects in material and workmanship for a period of one year from date of delivery to the original purchaser except as noted below:
1. Trailers which have been overloaded and/or operated in excess of rated capacities
2. Misuse, abuse, or accidents
3. Items that have been pinched (air or hydraulic hose)
4. Trailers that have been altered, modified, or repaired in any manner not authorized by our company
5. Second-hand or used trailers
6. Wear items such as tires, battery, suspension, bearings, parking jacks
7. Products that have not been properly maintained (by the dealer or consumer)
AXLE / SUSPENSION WARRANTY
Each Lippert Torsion Axle carries a limited 11-YEAR WARRANTY on the suspension to be free from defects in material and workmanship. The warranty is limited to Lippert’s warranty policy. Other types and/or brands of suspensions may carry varied warranties by the axle/suspension manufacturer. Please contact the Towmaster Trailers Warranty Department to obtain further information about other axle/suspension manufacturers.
PAINT WARRANTY
Towmaster warrants its paint and process against peeling or delamination of topcoat and/or other layers of paint, cracking due to failure of the product, and excessive hazing for a period of 3-YEARS from the date of manufacture. This warranty is limited to original paint from the factory and excludes paint that has been rock chipped, scuffed, scratched, or otherwise damaged in normal use, inclement weather, salt, sand, improper care, improper use of cleaning materials and/or solutions, paint on trailers that has been abused, paint that has been damaged because of an accident, and force majeure. Towmaster’s liability is limited to the repair of the affected area and covers labor and materials only, at an authorized repair service.
TIRE / BATTERY WARRANTY
New trailer tires are warranted by their respective manufacturers and are prorated. Battery is warranted by Towmaster and is prorated.
REVISED 2/2024