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Warranty

TOWMASTER WARRANTY INFORMATION

This current warranty information takes precedence over our previous warranty statement.

Customer Registration Required

REGISTER ONLINE HERE

Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete this document.

Before warranty can be authorized, we must receive completed warranty registration.

If we have not received the warranty registration, our Limited One-Year Warranty will start from the date of shipment to the original dealer and extend to 12 months beyond that date and the Limited Lifetime Frame Warranty will be limited to 3 years from the date of manufacture.

It is to the consumer’s benefit that the dealer or the customer complete warranty registration on the date of the sale of the trailer as it would extend their warranty period.


TOWMASTER LIMITED WARRANTY

(Effective Date: 01/01/2009)
This warranty good on all new trailers built on or after the effective date.

Kandi-Kountry Xpress, LTD. dba Big Tow, (herein referred to as manufacturer) offers this extensive warranty to the original purchaser of our trailers. Warranty starts from the date of sale provided we receive the warranty card properly filled out. Without receiving the card, the warranty period starts from the manufacturing ship date of the unit. Further, if the warranty card is not returned, the Limited One-Year Warranty will start from the date of shipment to the original dealer and extend to 12 months beyond that date and the Limited Lifetime Warranty will be three (3) years maximum from the date of manufacture.

LIMITED LIFETIME FRAME WARRANTY
Manufacturer warrants the trailer main frame (frame, crossmembers, gussets, beavertail, and tongue or gooseneck) for the lifetime* of the trailer to the original licensed owner to be free from defects in material and workmanship. This LIFETIME WARRANTY does not cover the hitch (ball, pintle, and gooseneck fifth wheel), tires, wheels, axles, suspension, ramps, lights, wiring, paint, wood, d-rings or any other features or options outside the scope of the trailer main frame weldment. *“Lifetime” is limited and determined by the following criteria: The life expectancy of the trailer under normal use and conditions, which is 10 years on tag trailers 50,000 lb. capacity and below, and 5 years on king-pin trailers 50,000 lb. capacity and up, to the original owner and is non-transferrable, limited to the first accident or overloading. This warranty also does not cover:

1. Products which have been operated in excess of rated capacities
2. Misuse, abuse or accidents
3. Vehicles which have been altered, modified or repaired in any manner not authorized by our company

FIVE-YEAR WARRANTY
Each Dexter Torflex Axle carries a limited 5-YEAR WARRANTY on the suspension to be free from defects in material and workmanship. Warranty is limited to Dexter warranty policy.

TWO-YEAR LIMITED WARRANTY
Depending upon which suspension is used, it may carry a limited 2-YEAR WARRANTY by its manufacturer.

FULL ONE-YEAR WARRANTY

Manufacturer warrants each new trailer manufactured by us to be free from defects in material and workmanship for a period of one year to the original purchaser except as noted below:

This one-year warranty covers the entire trailer against material and workmanship except as noted:

1. New products which have been operated in excess of rated capacities
2. Misuse, abuse or accidents
3. Items that have been pinched (air or hydraulic hose)
4. Vehicles which have been altered, modified or repaired in any manner not authorized by our company
5. Second-hand or used vehicles
6. Wear items such as tires, battery, suspension, bearings, parking jacks, etc.
7. Products that have not been properly maintained (by the dealer or consumer)

In no way shall the manufacturer be held liable for consequential damages such as rentals of substitute vehicles, loss of profits, downtime, or other commercial losses. This warranty does not cover shipment of trailer or parts to dealer or manufacturer, or return shipment of trailer or parts to dealer or consumer.

TIRE / BATTERY WARRANTY
New vehicle tires are warranted by their respective manufacturers and are prorated. Battery is warranted by Kandi-Kountry Xpress, LTD. and is prorated.

TOWMASTER’S OBLIGATION
Our obligation under this warranty is to repair or replace, at our discretion, any warrantable part proven defective within the time limit of the warranty period, either at our factory or at an Authorized Trailer Dealer. Manufacturer will handle disposition of warranties on all other purchased components such as axles, suspensions, wheels, batteries, parking jacks and other purchased parts in conjunction with their respective manufacturers, and under the terms of their respective warranty policies.

We must receive immediate notification of a defect and no allowance will be made for repairs without our prior consent or approval. Manufacturer does not pre-authorize any dealership for warranty work. The dealer must call our warranty service department to receive an authorization number. If the work performed is not preauthorized with a claim number, it may be deemed void. Defective parts must be returned within twenty (20) days of receipt of replacement parts or credit may not be given for the replacement parts and an invoice may be issued.

This warranty is in lieu of all other warranties, expressed or implied by law or otherwise, and there is no warranty of merchantability or fitness of purpose. Federal regulations require motor vehicle manufacturers to maintain a record of original owners of their equipment. Our warranty registration fulfills this requirement. Please make every effort to complete the warranty card document and send it in. This warranty written under the laws of Minnesota, USA and some provisions in this warranty may be adjusted according to your local state, province or country’s laws.


WARRANTY CLAIMS

Towmaster must receive immediate notification of a defect in material or workmanship in order to expedite the warranty service. Warranty may only be claimed through an authorized Towmaster trailer dealer. Dealer must call our warranty department for preauthorization. Prior authorization is required before any work can be performed or the claim may be denied. It is beneficial to register for warranty on the date of the sale of the trailer as it would extend the warranty period.

 

Also, defective parts must be returned within 20 days of receipt of replacement parts or you will be invoiced for those parts.

Towmaster does not pre-authorize any dealership for warranty work. These procedures must be followed or the warranty will be null and void.

If you have any questions about our warranty policy, please contact our warranty department at 320-593-4594.

When directed by our warranty and service department to return components, please send them to the shipping address below:

Towmaster Warranty Returns
61381 U.S. Hwy 12
Litchfield, MN 55355

Manufacturer reserves the right to modify, without notice, specific designs, specifications and policies (including warranty policy) as they see fit without obligation in regards to products previously sold. The manufacturer also reserves the right to discontinue any model or policy without obligation in regards to previously sold products.

REVISED 05/2015