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Reporting Defects

–NOTE– This is for SAFETY DEFECTS ONLY!

Please contact our warranty department if you have other issues.

Towmaster, Inc. is a NATM compliant company. Per NATM requirements, we offer a method to report safety defects in our products.

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Towmaster, Inc. using the form below.

 

If NHTSA receives similar complaints, it may open an investigation and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.  However, NHTSA cannot become involved in individual problems between you, your dealer, or Towmaster, Inc.

 

To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or Write to:

NHTSA
US Department of Transportation
1200 New Jersey SE
Washington, DC 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov

Please fill out form completely to report a defect.

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